Skip to main content Skip to footer

- Help


Bueno’s account opening process is 100% online. Adding the required information will normally take 5-10 minutes. You can easily re-start the process at any time.


- You need a Spanish address
- And a NIE (DNI for Spaniards), we need a copy of the document
- Your ID, passport or EU/EEA ID card

Customers are accepted from worldwide if they meet the requirements, customers from EU/EEA and the UK will often be approved quicker as we rarely have to ask for additional documents. Foreign resident of Spain is of course accepted unless they hold a US passport, we cannot accept US customers.

Note that we don’t yet have a mobile app for account registration. You can, however, download the Bueno app to manage your account. Our website works on all devices.

2 Login and verify your email
  • Log in and confirm your email address.
  • Check your spam/marketing folder if you don’t see the verification email.
  • Contact us if you did not receive the verification email.
1 Register your details
  • Submit your personal details, email, phone number and set a password.
  • Accept our terms and we recommend you subscribe to our newsletters.
4 We need your ID details and NIE
  • Choose your nationality and document option, for example passport + NIE.
  • Fill out the details and then upload your NIE document (PDF or photo).
3 Add your address
  • If you live full time in Spain, we will only ask you for your Spanish address.
  • If you mainly live outside Spain, we will ask for both your residential and Spanish address.
  • As you enter your address, autofill will suggest your full address. When you see your address, just click on it to fill out the form more quickly.
6 Verify your mobile number
  • Verify your mobile number by requesting a SMS and entering the code you receive.
  • The SMS is sent from our financial partner in Spain, SEFIDE.
  • Note that the SMS can take up to 5 minutes to be received.
5 Your financial details
  • We are required by law to request your financial details.
  • This includes your profession (if retired you still need to add profession), how you will fund your account and how much money you expect to spend through your account.
8 Take a photo of your ID document
  • Use your camera to take a picture of your ID
  • Make sure to take a clear picture where the entire document is visible
  • The next step is a picture of yourself (a selfie)
  • When the step has been completed, the images are sent for approval, this can take from a few minutes to 1-2 days at weekends.
7 Initiate the KYC step
  • The KYC (Know Your Customer) step is where we verify your identity
  • This step can be done on a PC/Mac with a web camera, but it is easiest on a mobile phone
  • If you started the registration on a PC, you can log in with your mobile phone and complete the step with your mobile phone
  • You can try several times
Activate your account
  • Your account will take from a few minutes up to 48 hours during weekends to be approved.
  • We will send you an SMS and an email when your account has been approved.
  • The final step is to start your Bueno subscription.
  • You can start with a free trial month OR take advantage of our special offer for an annual payment.
  • The cost is €9.90 per month or €99 for 12 months (for which you currently receive your first 15 months).