Contact the support team with the Reference ID found in the transfer confirmation, with this we can request the funds returned.
Please note that if the money has already been sent the beneficiary will have to accept the refund request before the money is returned to your account.
Frequently Asked Questions
Welcome to our Frequently Asked Questions page. Here you’ll find clear and concise answers to the most common questions about our products, services, and policies. We’ve designed this section to help you quickly find the information you need, saving you time and effort. If you can’t find what you’re looking for, feel free to contact our support team, we’re here to help.
What if I make a transfer to a wrong beneficiary by mistake?
What if I receive money that don't belong to me?
Contact the support with the Reference ID found in the transfer confirmation and inform us about the error, we will then return the funds to the sender.
I have a direct payment charge that I do not agree to, what should I do?
In Spain utility companies and insurance companies manage the direct debit mandates. When you cancel a contract the company can no longer charge your account. If you are being charged without your consent you can ask us to refund the payment to your account. You need to request the refund within 56 days of the payment.
Note that to be in tittle to a refund the cancellation need to be carried out according to the utility/insurance company's policies. Most insurance companies in Spain require you to cancel your insurance 30 days prior to the renewal date, unless this is done the insurance will be renewed and you will have to pay for the insurance.