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Terms & Conditions

These terms tell you the rules for using our website including logged in areas such as your customer back office (account). The terms are between you and Bueno and you agree to them by using our website or mobile app. If you do not agree to these terms, you must not use our website or app.

About us

Our site is operated by Bueno Europe Ltd, registered in England and Wales under company number 12724177 and having our registered office at Blackthorn House, Suite 2A, St Pauls Square, Birmingham B3 1RL, United Kingdom. Our terms include the usage by other companies within our corporate group through our holding company Bueno Group AS incorporated in Norway with company number 925905291 and registered office at Vestre Skostredet 2, 5017 Bergen.

To contact us, please contact our support team by email;

The Service

The Service provided by Bueno consists in providing you with financial services in partnership with EU licensed financial entities. This includes IBAN accounts, cards, transfers, financial account aggregation, data visualisation, benchmarking and personal finance analytics based on your financial data.

By using the Service, you agree that Bueno can use your financial data to offer account and spending insights. This includes data from usage of the Bueno account and data we receive through trusted third-party data providers if you link external accounts to your Bueno account.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

Website content and intellectual rights

Bueno is the owner or the licensee of all intellectual property rights in our site and app, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

EU Regulations

Bueno is subject to EU Regulations and in particular the General Data Protection Regulation. This regulation intends to strengthen and unify data protection for all individuals within the European Union (EU).

Fees and charges

Bueno charges its customers fees and charges in connection with the products and services provided by us. General Fees and Charges can be found on our public website, detailed information on Fees and Charges can be found in your Bueno account. Fees and charges may be amended from time to time by Bueno.

Data Protection Notice

The personal information requested from you is required for account opening checks. We will gather and process your personal data in compliance with the EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as well as the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (together “Data Protection and Privacy legislation”).


To file a complaint, send this to Your complaint will be fully investigated by Bueno. An acknowledgment will be sent to you upon receipt of your complaint and we will provide you with regular written updates.

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

Changes to our website and app

We will update and change our website and app from time to time to reflect changes to our products and services. We will keep our customers informed about these changes. We cannot guarantee that our website, app or content will always be available or be uninterrupted.

Changes to our Terms

We may amend these terms from time to time. For an updated version please check these terms to ensure you understand the terms that apply at that time. With more significant amendments we will inform our registered users about the changes.

These Terms is effective from March 2021.

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