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Frequently Asked Questions

We are still working on this section.

You can already contact us by email, support@getbueno.com - when we are live you will also be able to contact us by live chat, on Facebook and when our office is opened in Spain, by phone. Due to the Covid-19 situation our office opening is postponed.

We offer accounts to EU/EEA and UK residents. We add a lot of value to customers owning or renting a property in Spain, or who own a property in another country. Even without a property you can open an account and we are confident you’ll love our simplicity, service and low cost. We expect to launch our property features in France and Portugal in 2022.

We need to verify your identity to meet financial regulations. This is done by submitting a copy of your passport or national ID card where this is approved as financial identification. You will take a picture of your ID with your phone or web camera during our onboarding process.

Normally, a personal account can be opened in as little as 5 minutes. In some cases, it might take a little longer to verify your data. Business accounts will take 1-2 days to open (not launched yet).

No, our account opening process is managed online. There is no need to travel or to leave your home to become a Bueno customer. Everything can be done online or via your Bueno app.

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