Frequently Asked Questions

We are still working on this section.

You can already contact us by email, support@getbueno.com - when we are live you will also be able to contact us by live chat, on Facebook and when our office is opened in Spain, by phone. Due to the Covid-19 situation our office opening is postponed.

For a flat monthly fee, you get access to an unlimited number of transfers. Card payments in EUR are also included while ATM usage comes with limits. You also get access to all our property features.

Bueno Casa plan: Just 9.90 euro per month

We will shortly launch two more plans, a basic plan for those who don’t need our property features and a premium plan for those who appreciate every simplifying, time and cost saving tool that we can deliver.

Spanish IBAN account – add more accounts as needed

Currency accounts, for example GBP (coming soon)

Debit card with free fair usage (ATM limited free use)

Send and receive money for free all over Europe

Pay your bills by direct debit

Who can open an account with Bueno?

We offer accounts to EU/EEA and UK residents. We add a lot of value to customers owning or renting a property in Spain, or who own a property in another country. Even without a property you can open an account and we are confident you’ll love our simplicity, service and low cost. We expect to launch our property features in France and Portugal in 2022.

What is required to open the account?

We need to verify your identity to meet financial regulations. This is done by submitting a copy of your passport or national ID card where this is approved as financial identification. You will take a picture of your ID with your phone or web camera during our onboarding process.

How long does it take to open an account?

Normally, a personal account can be opened in as little as 5 minutes. In some cases, it might take a little longer to verify your data. Business accounts will take 1-2 days to open (not launched yet).

Do I need to visit a bank branch to open the account?

No, our account opening process is managed online. There is no need to travel or to leave your home to become a Bueno customer. Everything can be done online or via your Bueno app.