How to get in touch with us
Our support team is standing by to assist you. You can reach us between 10.00 and 17.00 CET on weekdays. Outside these times, we will get back to you as soon as we can. Please note that for security reasons you should always contact us from the same email/number that you have on your profile with us.
Messenger & WhatsApp
Messaging apps have become an integrated part of our lives. For your convenience, we are also available on Messenger and WhatsApp.
Click here to connect with us on Messenger >>
Message us on WhatsApp: +44 7700 169927 - start chat
Note that you cannot call this number
Online chat
The quickest way to contact us, when we are online, is through our online chat. You should see a blue chat icon in the lower right corner of your screen. Enter your question and we will reply as quickly as we can. If we are offline, you can still leave message. We will reply when we are next online.
Send us an email
You can also reach us by email, use support@getbueno.com to contact us. Make sure you send the email from the same email account that you have registered with us so that we can ensure its actually you who is asking for help and not someone pretending to be you.
Need to talk to someone?
Unfortunately, we cannot offer phone service to everyone. If you have problems with your initial customer registration, contact us by chat and we will have one of our support team members contact you by phone if this is required. We will also call customers who we see have problems with the account opening.
Security
Bueno works with licensed Electronic Money Institutions (EMIs) to offer financial products. All customer funds are held in specially segregated accounts with traditional banks in Spain. We keep your money in these accounts until you pay it out - we don't have access to your money, only you can access your funds.
Why do banks need deposit insurance?
We don’t lend out your money. Banks do. This is why governments make banks insure their deposits by participating in country-specific deposit insurance schemes. Because we’re not lending your money out, we handle it differently, by safeguarding it. Safeguarding means that we look after your money, keep it separate from our own money, and keep it available to you whenever you need it.
EMI - Electronic Money Institutions
EMIs are licensed to provide financial services. They can offer accounts and cards, directly or through partners. SEFIDE EDE S.L.U., our partner in Spain, is regulated by the Bank of Spain (Banco de España) and through this partnership Bueno can offer the Spanish accounts used by our clients.
Electronic Money Institutions follow governmental regulations and have all necessary functions for ensuring customers’ financial security. SEFIDE EDE S.L.U., who provide Bueno Spanish accounts and Bueno have strong measures in place to protect your details, keep them private and ensure that your funds, transfers and cards are secure. This includes encryption of all customer data.
EMI's must keep the full balance of all customer deposits in a segregated account at any given time. When it comes to your money, EMI’s are safe, and you can trust an account with Bueno. Segregated funds are protected up to €100,000 by the Deposit Guarantee Scheme (DGS) which protects the assets of Europeans.