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Bueno Customer Help

Contact us

The Bueno team is standing by to assist you with any questions you may have. We will guide you through your account opening to get your account setup. We can help you switch direct debits to your Bueno account.

Account opening guide

Easily open your Bueno account, the process is 100% online. We have made a short guide and one-minute video to get you started with Bueno. It may help you to watch our video before you start your account opening.

Transfer your direct debits to Bueno

When you switch bank in Spain, you also need to transfer your automated payments / direct debits (e.g. utility bills) to your new account. We made the process easy and we are available to help you. Start using Bueno today.

Frequently asked questions

Here are answers to questions we’ve been asked more frequently. We recommend quickly reviewing these answers before you contact our support team as there’s a good chance that we have already answered your question for another customer.


Bueno works with licensed Electronic Money Institutions (EMIs) to offer financial products. All customer funds are held in their favour in specially segregated accounts with traditional banks.